Τhe e-charge service is offered by EAC to electric
vehicle owners based in Cyprus. With this service, the owners of electric
vehicles will have access to safe and reliable electric vehicle charging in
public places where chargers have been installed.
e-charge Station
The main target of the e-charge Service is the promotion of the electric vehicle in Cyprus, encouraging the protection of the environment through the reduction of carbon emissions, for a better and cleaner environment for Cyprus and the society.
The e-charge service is controlled and managed by the Non-Regulated Activities Unit of EAC and monitors the charging of electric vehicle throughout the duration of the charging. The electric vehicle charging stations installed by EAC are using Mode 3 and Mode 4 charging with two-way communication between the vehicle and the charging station throughout the duration of the charging period. There are two Type 2 CCS και Chademo sockets in each charging station, in accordance with the international standards and recommendations of the European Commission and Eurelectric.
The installed stations provide charging of up to 22kW(3-Ph) during normal charging and up to 50kW DC during fast charging. There are two sockets in each charging station, which can accommodate simultaneous charging of two electric vehicles.
The charging stations are installed in selected public areas in order to ensure a Cyprus-wide coverage for EV users.
The e-charge service is provided through the EAC e-charge app, which can be downloaded on your smartphone/tablet operating either with Android or iOS, hence additional operational features can be provided. Through the application, the users can monitor their charging sessions giving them the ability to start and stop sessions, check the availability of chargers and access information on previous charging sessions.
The e-charge app can be downloaded using the below links:
There are three ways to operate the e-charge service:
- By subscribing as a customer (Subscriber) of the e-charge service and paying on a bi-monthly basis.
- Normal enrolment (Login) in the app and payment through the credit/debit card.
- No enrolment in the app (no submission of any personal data unless the customer wishes to receive an invoice, in which case, the email must be provided) and payment through the credit/debit card.
e-charge subscribers:
Each user of the system, if selects to become a subscriber of the e-charge service, will be charged €25 on the first invoice, for connection fee and issuance of RFID card, as well as a deposit of €30 for each RFID card, which will be returned if the user wishes to end the agreement. The subscription fee will be €5,76 every two months, per RFID card. If the RFID card is lost or the electric vehicle owner requires an additional card, then they need to visit any CSC to reissue (the reissue cost is €5) or issue an additional RFID card (the cost of an additional card is €25 and a deposit of €30). Above prices do not include VAT. Invoices will be sent to owners of electric vehicles every two months.
The rates (€/kWh charges), for the e-charge service subscribers, excluding VAT, is shown in the table below:
| Period | Normal Charging €/ kWh | Fast Charging €/ kWh |
| November 2022 - | 0,35 | 0,38 |
Customers (non-subscribers) to e-charge service:
The user must install the e-charge app on their smartphone. The charging cycle procedure can start, be followed and terminated through the app.
Payment is effected by a debit/credit card through the app. The payment procedure is performed through the safe JCC environment. Apart from the charging rate, there is an additional Connection fee charge of €1,00 per charging procedure.
It is imperative that for the above procedure, the user must have access to the internet network on the smartphone.
Customers with no enrolment in the e-charge app:
The user must install the e-charge app on their smartphone. The user opts not to Login and is diverted accordingly, in order to select the available charging station and associated charging socket. The charging cycle procedure can start, be followed and terminated through the app. There is no submission of any personal data, unless the customer wishes to receive an invoice, in which case, the email must be provided, and payment is carried out through the credit/debit card.
Payment is effected by a debit/credit card through the app. The payment procedure is perfomed through the safe JCC environment. Apart from the charging rate, there is an additional Connection fee charge of €1,00 per charging procedure.
It is imperative that for the above procedure, the user must have access to the internet network on the smartphone.
The rates (€/kWh charges) for non-subscribers (ad-hoc users) of the e-charge service, excluding VAT, is shown in the table below:
| Period | Normal Charging €/ kWh | Fast Charging €/ kWh |
| November 2022 - | 0,44 | -
|
User Manual
Technical Information.pdf
Frequently Asked Questions.pdf
Subscriber registration process in the e-charge service
1. The customer can download through the website or can find in any EAC Customer Service Center (CSC), the following forms:
Ε-Ζ-001_Application for the provision of e_charge Service.pdf
Ε-Ζ-003_e-charge Service Agreement.pdf
The customer should study the forms, fill in all the information requested and sign them before visiting the CSC to be served. It is noted that in case the applicant is a company, a Seal of the company is required.
2. The customer will hand over the signed forms to the CSC officer and must show an identity card or passport for identification and/or a legally valid data - authorization in case he is an authorised person to carry out the above act. The CSC officer will hand over the RFID card(s) to the customer.
3. A copy of the Agreement will be sent via email to the customer and the card(s) will be activated.
4. The Non-Regulated Activities Unit will send the customer an invoice for the connection of the service and for the deposit. An invoice for the use of the e-charge service will also be sent every two months.
Procedure for issuing an additional RFID card of an existing customer of the e-charge service
1. The customer can download through the website or can find in any EAC Customer Service Center (CSC) the form:
Ε-Ζ-001_Application for the provision of e_charge Service.pdf
The customer must fill in all the information requested, by selecting the service "Issue of an additional RFID card or cards" and sign before visiting the CSC to be served. It is noted that in case the applicant is a company, a Seal of the company is required.
2. The client will hand over the signed form to the CSC officer and must show an identity card or passport for identification and/or a legally valid information – authorization, in case he is an authorised person to carry out the above act. The CSC officer will hand over the RFID card(s) to the customer.
3. The Non-Regulated Activities Unit, upon receipt of the signed form with all the information completed, will activate the card(s).
Procedure for replacing an RFID card of an existing customer of the e-charge service
1. The customer can download through the website or can find in any EAC Customer Service Center (CSC) the form:
Ε-Ζ-001_Application for the provision of e_charge Service.pdf
The customer must fill in all the information requested, by selecting the service "Replacement of RFID card" and sign before visiting the CSC to be served. It is noted that in case the applicant is a company, a Seal of the company is required.
2. The customer will hand over the signed form to the CSC officer and must show an identity card or passport for identification and/or a legally valid information - authorization in case he is an authorised person to carry out the above act. The CSC officer will hand over the RFID card(s) to the customer.
3. The Non-Regulated Activities Unit, upon receipt of the signed form with all the information completed, will activate the card(s).
Procedure for terminating an e-charge service or an RFID card
1. The custom er can download through the website or can find in any EAC Customer Service Center (CSC) the form:
Ε-Ζ-002_Application to Terminate e-charge Service or RFID card.pdf
The customer must fill in all the information requested and sign before visiting the CSC to be served. It is noted that in case the applicant is a company, a Seal of the company is required.
2. The customer will hand over the signed form to the CSC officer and must show an identity card or passport for identification and/or a legally valid information - authorization in case he is an authorised person to carry out the above act.
3. The Non-Regulated Activities Unit, upon receipt of the signed form with all the information completed, will deactivate the card(s) and/or the WEB Application(s) of the customer.
4. A final account invoice will be sent in case of termination of the e-charge service.
